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Forgotten Password: How to Recover Access to Your Yeeld Account

Step-by-step guide to recovering your Yeeld account if you’ve forgotten your password

If you have forgotten your Yeeld account password, you can recover access securely by following these steps:

Initiate Password Recovery: On the login screen, select the ‘Forgotten Password?’ option. This will start the password recovery process.
Choose Recovery Method: You will be prompted to verify your identity using alternate recovery methods. This could involve entering a memorable piece of information or providing an alternate email address.
Verify Your Identity: To confirm that you are the rightful account holder, you may be asked to answer specific security questions related to recent transactions that only you would know. This helps ensure that only authorised users can reset their password.
Authenticate Using Alternative Factors: If you have forgotten your password, you can use alternative methods to authenticate your identity. This could include receiving a one-time passcode (OTP) sent to your registered or alternate mobile number or email address, or using biometric methods such as fingerprint or facial recognition.
Reset Your Password: Once your identity has been verified, you will be directed to a secure screen where you can create a new password. Make sure your new password meets Yeeld’s security requirements (a minimum character length, a mix of letters, numbers, and special characters).
Confirm and Save Changes: Enter your new password again to confirm it, and save the changes. You will receive a confirmation message indicating that your password has been successfully updated.

If you cannot recover your password digitally, you can contact Yeeld’s Customer Support. They will guide you through a non-digital backup process, where your identity will be verified, and a temporary password or link to reset your password will be provided.

By following these steps, you can securely regain access to your Yeeld account if you have forgotten your password, ensuring your account remains protected.

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Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.
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This card is issued by Transact Payments Limited. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Electronic money accounts and related payment services are provided by Transact Payments Limited, a payment and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.
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The Authorised Push Payment (APP) Fraud Reimbursement rules, that apply to bank and payment service providers for relevant UK consumer accounts,do not apply to the accounts provided by TPL.
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For more information on how to prevent APP Fraud from happening, please visit our FAQ section on Fraud.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.

Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.
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This card is issued by Transact Payments Limited pursuant to licence by Visa Europe Limited. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Electronic money accounts and related payment services are provided by Transact Payments Limited, a payment and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.

Authorised Push Payment (APP) Fraud Reimbursement rules, that apply to bank and payment service providers for relevant UK consumer accounts,do not apply to the accounts provided by TPL. This
‍
For more information on how to prevent APP Fraud from happening, please visit our FAQ section on Fraud.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.