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At Yeeld, we believe you should have control over your personal information.
You can request the deletion of your personal data at any time by contacting our support team.
To request the deletion of your personal data, please contact:
For security purposes, we may need to verify your identity before processing your request.
This helps ensure that personal data is only disclosed, modified, or deleted at the request of the legitimate account holder.
Where legally permitted, we will delete personal information associated with your account, including:
We will also disconnect any active Open Banking connections associated with your account.
If your account has already been closed, you can still contact us and request the deletion of any remaining personal data that we are not legally required to retain.
As a regulated financial services provider, Yeeld is required by law to retain certain records for specific periods of time.
These requirements may relate to:
Where retention is required, we cannot immediately delete those records.
Where we are required to retain information, we take steps to protect your privacy.
This may include:
This means the retained information cannot be used in the normal operation of the platform and is held solely to satisfy legal and regulatory obligations.
If you disconnect a connected bank account, Yeeld will immediately stop receiving new transaction and balance information from that account.
Any historical data retained will be handled in accordance with our legal and regulatory obligations.
We aim to process data deletion requests as quickly as possible.
The exact timeframe may vary depending on:
If additional information is required, our team will contact you directly.
Depending on your location and applicable laws, you may also have the right to:
If you would like to exercise any of these rights, please contact our support team.
To request the deletion of your personal data:
Where information must be retained for legal or regulatory reasons, it will be securely stored and protected in accordance with applicable laws and regulations.
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