How to Handle Compliance and Security Issues

How Do I Report a Compliance or Security Concern?

If you believe there's a security issue, suspect fraudulent activity, or have concerns about the way your account is being used, please let us know as soon as possible.

Our Compliance and Security teams investigate every report to help keep Yeeld and its users safe.

When Should I Contact Yeeld?

You should contact us immediately if you notice anything unusual, including:

• Unrecognised activity on your account.
• A suspected compromise of your account or login details.
• Lost or stolen devices that may have access to your Yeeld account.
• Suspected fraud or scams.
• Concerns about identity theft.
• Suspicious emails, text messages or phone calls claiming to be from Yeeld.
• Any other security or compliance concern.

If your concern relates to your Yeeld Visa card, you should also freeze your card immediately from the Cards section of the app while you contact us.

How Do I Report an Issue?

The quickest way to report a compliance or security concern is to contact our support team.

Please provide as much information as possible, including:

• A description of what happened.
• The date and time you noticed the issue.
• Any relevant screenshots or supporting information.
• The email address associated with your Yeeld account.

The more information you provide, the faster we can investigate.

What Happens Next?

Once we receive your report, we'll assess the information and begin investigating where appropriate.

Depending on the nature of the issue, we may:

• Contact you for additional information.
• Take steps to help protect your account.
• Carry out further security or compliance checks.
• Keep you updated if further action is required.

Help Us Keep Your Account Secure

You can also help protect your account by:

• Never sharing your password or one-time passcodes (OTPs).
• Using your own trusted devices to access Yeeld.
• Keeping your contact details up to date.
• Reporting anything that doesn't look right as soon as possible.

In Summary

If you think your account has been compromised or you've identified a security or compliance concern, contact Yeeld as soon as possible.

Reporting issues quickly helps us investigate, protect your account where necessary, and maintain a safe platform for all users.