How Do I Use the In-App Support Features?

If you ever need assistance while using Yeeld, there are several support options available directly within the app.

Whether you're looking for a quick answer, step-by-step guidance, or help from a member of our team, support is never far away.

Accessing support

Most support features can be found in the More section of the app.

Simply:

1. Open the Yeeld app
2. Select More from the main navigation menu

From here, you'll have access to multiple support options.

Help Centre (Knowledge Base)

The Help Centre contains a growing library of articles covering Yeeld's features, products, and services.

Topics include:

• Accounts and cards
• Investments
• Rewards
• Penny AI
• Security and authentication
• Payments and transfers
• Profile and account management

Finding answers quickly

Use the search bar within the Help Centre to find articles related to your question.

For example:

• "How do I freeze my card?"
• "How do I open an ISA?"
• "How do rewards work?"

Many common questions can be answered instantly through the knowledge base.

Ask Penny

Penny is available throughout the app and can help answer many support-related questions.

Simply ask questions such as:

• "How do I transfer money?"
• "How do I change my password?"
• "Where can I find my statements?"
• "How do I connect a bank account?"

Penny will provide step-by-step guidance and can often help you resolve issues immediately.

What Penny can help with

• Using app features
• Understanding your finances
• Finding settings
• Explaining products
• Navigating the platform
• Troubleshooting common issues

Contacting our support team

If you need further assistance, you can contact our customer support team directly.

To do this:

1. Open More
2. Select Contact Us

You'll then be presented with the available support options.

Depending on availability, you may be able to contact us through:

• Live chat
• Phone support
• Email support

Our team will be happy to help with anything that requires additional assistance.

When should I contact support?

While Penny and the Help Centre can answer most questions, it's best to contact support if you need help with:

• Account recovery
• Identity verification issues
• Name changes
• Address changes
• Account closure
• Technical issues
• Anything involving sensitive account information

Getting the fastest answer

For most questions, we recommend the following order:

1. Search the Help Centre

Great for quick answers and step-by-step guides.

2. Ask Penny

Perfect for personalised help and navigating the app.

3. Contact Support

Best for account-specific issues or situations that require human assistance.

In summary

Yeeld offers three main support channels:

• Help Centre – Searchable knowledge base with detailed guides
• Penny – AI-powered support and assistance throughout the app
• Customer Support Team – Available through chat, phone, or email for more complex issues

No matter where you are in your Yeeld journey, help is always available when you need it.