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When making purchases or withdrawing cash abroad, you might be offered the option to pay in GBP instead of the local currency. This is called Dynamic Currency Conversion (DCC), and it almost always results in a poorer exchange rate than if you'd paid in the local currency and let Visa handle the conversion.
If you chose to pay in GBP, the higher exchange rate is part of that service. Unfortunately, this means there’s nothing we can do to recover the difference.
If you selected the local currency but were still charged in GBP — or weren’t given a choice — you might be able to raise a dispute.
To do this:
Open the Yeeld app
Go to your Account Statement
Tap the transaction in question
Select ‘Dispute Transaction’
Choose: "I’ve been charged an additional fee by a merchant or I’ve been charged for not using a booking"
Complete the form with as much detail as possible
You may be asked to provide:
A copy of the receipt
Proof you selected the local currency (if available)
Screenshots or evidence showing there was no currency choice
We’ll review the case based on the evidence you provide.
Raising a dispute means we’ll try to claim the money back for you — but we can’t guarantee the outcome.
Need help? Tap ‘Help’ in the app to chat with the Yeeld Team.
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