What Should I Do If I Suspect Fraudulent Activity?

Learn what to do if you think your Yeeld account or Visa card has been compromised, and how to report suspicious activity as quickly as possible.

If you think someone has gained access to your account or you've noticed suspicious activity, it's important to act as quickly as possible.

Taking immediate action can help protect your account and prevent further unauthorised activity.

Step 1: Freeze Your Yeeld Visa Card

If you believe your card has been lost, stolen or compromised, freeze it immediately.

To freeze your card:

Freezing your card temporarily blocks new transactions while you investigate the issue.

Step 2: Review Your Transactions

Check your recent transactions for anything you don't recognise.

You can do this by:

If you find anything suspicious, make a note of the transaction details before contacting us.

Step 3: Contact Yeeld Immediately

If you suspect fraud, contact Yeeld as soon as possible.

For urgent issues, please contact us at support@yeeld.com.

Step 4: Help Us Investigate

Our team may ask you for additional information to help investigate the issue.

This could include:

Providing accurate information helps us investigate as quickly as possible.

What Happens Next?

Once we've received your report, we'll investigate the activity and take any appropriate action to help protect your account.

Depending on the circumstances, we may:

We'll keep you informed throughout the process where appropriate.

In Summary

If you suspect fraudulent activity:

Acting quickly gives us the best opportunity to help protect your account and minimise the impact of fraudulent activity.

Thanks for your feedback. We're glad we could help.
Your email’s been submitted.

Oops! Something went wrong while submitting the form.