Join The Waitlist

How It Works Features FAQ About Help

Login Join The Waitlist

Join The Waitlist

Topics

Yeeld Card Services

Virtual Debit Card

Card Issues and Troubleshooting

Yeeld Support Centre

Card Issues and Troubleshooting

I’ve Been Overcharged — What Should I Do?

If you've paid more than expected for a purchase, here's how to handle it.

Start by Speaking to the Merchant

The quickest way to sort this is often to go straight to the company you bought from. Ask them to explain the charge — it might be a mistake they can fix on the spot.

If You Can't Resolve It, Raise a Dispute

If the company won’t refund you or insists the charge is correct, you can raise a dispute through the Yeeld app.

Here's how:

Open the Yeeld app
Go to your Accounts section
Tap on the transaction you want to dispute
Select ‘Dispute Transaction’
Choose the option: "I've been charged incorrectly or charged more than once"

We’ll guide you through a few questions to help us understand the issue.

What You’ll Need

We may ask for supporting evidence, such as:

A receipt or invoice
Email or chat conversations with the company
A screenshot showing the original price

We'll review your claim fairly using all the information you provide.

Important Info

When you raise a dispute, we’ll try to recover the money from the merchant — but we can’t guarantee it. We’ll always do our best to support you.

Need more help? You can reach us any time via the Help section in the app.

Thanks for your feedback. We're glad we could help.
Your email’s been submitted.

Oops! Something went wrong while submitting the form.

Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.
‍
This card is issued by Transact Payments Limited. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Electronic money accounts and related payment services are provided by Transact Payments Limited, a payment and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.
‍
The Authorised Push Payment (APP) Fraud Reimbursement rules, that apply to bank and payment service providers for relevant UK consumer accounts,do not apply to the accounts provided by TPL.
‍
For more information on how to prevent APP Fraud from happening, please visit our FAQ section on Fraud.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.

Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.
‍
This card is issued by Transact Payments Limited pursuant to licence by Visa Europe Limited. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Electronic money accounts and related payment services are provided by Transact Payments Limited, a payment and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.

Authorised Push Payment (APP) Fraud Reimbursement rules, that apply to bank and payment service providers for relevant UK consumer accounts,do not apply to the accounts provided by TPL. This
‍
For more information on how to prevent APP Fraud from happening, please visit our FAQ section on Fraud.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.