Join The Waitlist

How It Works Features FAQ About Help

Login Join The Waitlist

Join The Waitlist

Topics

Yeeld Card Services

Virtual Debit Card

Card Issues and Troubleshooting

Yeeld Support Centre

Card Issues and Troubleshooting

Missing Cash From an ATM Withdrawal? Here's What to Do

Didn’t get your money from a cash machine? Don’t worry — we’ll guide you through what happens next and how to get help.

tep 1: Check Your Transaction Status

Head to the Yeeld app and look at your transaction history for the ATM withdrawal.

If the status says ‘Pending’, the money hasn’t fully left your account yet.
If it shows as ‘Completed’, the funds have been debited.

What you do next depends on the status.

If It’s Still Pending

In this case, get in touch with the ATM provider (you’ll usually find their name on the cash machine). Ask them to confirm that the funds weren’t dispensed. They might give you:

A voided ATM receipt
A screenshot or email confirmation

This evidence must include:

The ATM provider’s name
The date and time of the attempted withdrawal
The amount
A note confirming that they won’t be processing the transaction

Once you have this, message our team in the app. We’ll review it and try to return the funds to your account.

If It’s Completed

Sometimes ATM providers automatically return funds when an error is detected. If this doesn’t happen, you can dispute the transaction.

Here’s how to raise a dispute with us:

Open the Yeeld app and go to your statement
Tap the ATM transaction
Select ‘Dispute transaction’
Let our customer service team know 'I didn’t receive some or all of the cash from the ATM’

We’ll take it from there and investigate.

A Few Things to Keep in Mind

You must raise a dispute within 120 days from when the transaction settled — after that, we won’t be able to help.
Once you submit a dispute, we’ll raise a chargeback request with Visa and keep you updated.
While we can’t guarantee success, we’ll do everything we can to support you and recover your funds.

If you’re ever unsure, just message us in the app and we’ll be happy to help.

Thanks for your feedback. We're glad we could help.
Your email’s been submitted.

Oops! Something went wrong while submitting the form.

Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.
‍
This card is issued by Transact Payments Limited. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Electronic money accounts and related payment services are provided by Transact Payments Limited, a payment and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.
‍
The Authorised Push Payment (APP) Fraud Reimbursement rules, that apply to bank and payment service providers for relevant UK consumer accounts,do not apply to the accounts provided by TPL.
‍
For more information on how to prevent APP Fraud from happening, please visit our FAQ section on Fraud.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.

Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.
‍
This card is issued by Transact Payments Limited pursuant to licence by Visa Europe Limited. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Electronic money accounts and related payment services are provided by Transact Payments Limited, a payment and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.

Authorised Push Payment (APP) Fraud Reimbursement rules, that apply to bank and payment service providers for relevant UK consumer accounts,do not apply to the accounts provided by TPL. This
‍
For more information on how to prevent APP Fraud from happening, please visit our FAQ section on Fraud.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.