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Refunds can take up to 15 calendar days to reach your account — even if the company says they’ve sent it. If you’re still waiting, it’s a good idea to contact the merchant directly. They may have issued your refund by another method (like a credit note or cheque).
If the original payment shows as ‘Completed’ and you haven’t received your refund, you can raise a dispute.
Here’s how to do it:
Head to your account statement in the Yeeld app
Tap the transaction you’re expecting a refund for
Click ‘Dispute Transaction’
Select: "I’ve got a problem with a refund, which the merchant confirmed they would provide"
Follow the on-screen steps to complete your claim
We may ask you for:
Proof of purchase
Screenshots or emails from the merchant confirming the refund
Any evidence showing the refund hasn’t been received
You typically need to raise a refund dispute within 120 days of the original payment
If it’s been longer than that, get in touch via the app and we’ll review your case
While we’ll do everything we can to help, we can’t guarantee the money will be recovered — but we’ll assess your case fairly based on all the information you provide
Need help submitting your dispute? Head to the Help section in the app and send us a message.
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