Download App
How It WorksFeaturesFAQAboutHelp
LoginDownload App
LoginDownload App
How can we help you?
Search for answers or browse our categories below
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Topics
Getting started
Account Management
Payments and Transfers
Yeeld Card Services
Security, Privacy and Fraud
Investing & Portfolio
Cards
Customer Support and Feedback
Penny (AI Assistant)
Yeeld Connect
Complaints
Rewards
Security, Privacy and Fraud
Getting started
Getting started
Navigating the App
Opening an Account
Setting Up Your Profile
Account Management
Account Management
Account Closure
Confirmation of Payee (CoP)
Currency Wallets
Managing Your Yeeld Account
Open Banking
Payments and Transfers
Payments and Transfers
Making Payments
Payment Issues and Troubleshooting
Transfers
Yeeld Card Services
Yeeld Card Services
3D Secure (3DS)
Card Issues and Troubleshooting
Contactless
Virtual Debit Card
Yeeld Visa
Security, Privacy and Fraud
Security, Privacy and Fraud
Fraud Prevention
Privacy Policy and Data Protection
Security Alerts and Notifications
Security Features
Investing & Portfolio
Investing & Portfolio
Investment Options Overview
Products
Risk Profiles
Tax-Efficient Accounts
Cards
Cards
Card security
Customer Support and Feedback
Customer Support and Feedback
Customer Support Channels
Escalation Process
Feedback and Suggestions
Support Hours and Availability
Penny (AI Assistant)
Penny (AI Assistant)
Compliance and Sensitivity
Core Features of Penny
Engaging with Penny
Introduction to 'Penny'
Limitations and Premium Features
Yeeld Connect
Yeeld Connect
No items found.
Complaints
Complaints
No items found.
Rewards
Rewards
Partnered Retailers
Rewards Programme
Tracking and Redeeming Rewards
Security Alerts and Notifications
Privacy Policy and Data Protection
Fraud Prevention
Security Features
Yeeld Support Centre
Security Features

How Is My Account Protected During Sign Up?

Learn how Yeeld protects your account from the moment you sign up with email and mobile verification, strong passwords, a 4-digit passcode and optional biometric security.

How Is My Account Protected During Sign Up?

Security is built into every stage of the Yeeld sign-up process.

Before you can start using the app, we verify your contact details and ask you to create secure login credentials to help protect your account from unauthorised access.


Verify Your Email Address and Mobile Number

During sign up, you'll be asked to verify both your email address and your mobile number.

We'll send a 6-digit one-time passcode (OTP) to each, which you'll need to enter into the app.

This helps confirm that:

  • Your contact details are valid.
  • You have access to the email address and mobile number you've registered.
  • We can securely contact you about your account.

Create a Strong Password

You'll also be asked to create a password for your Yeeld account.

For your security, your password must include:

  • At least 8 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character

Using a strong password helps protect your account against unauthorised access.


Set Up Your 4-Digit App Passcode

Once you've signed in, you'll create a 4-digit app passcode.

This passcode is linked to your login session and allows you to quickly and securely access the Yeeld app without entering your email address and password each time.


Enable Biometric Security (Optional)

If your device supports biometric authentication, you can also enable Face ID or your device's biometric security.

This provides a faster and more secure way to unlock the app and authorise certain actions.

While optional, we strongly recommend enabling biometric authentication where it's available.


Security from Day One

By combining:

  • Email verification
  • Mobile number verification
  • A strong password
  • A 4-digit app passcode
  • Optional biometric authentication

Yeeld helps protect your account from the moment it's created.


In Summary

Security starts as soon as you create your Yeeld account.

By verifying your contact details and setting up secure login credentials, Yeeld helps ensure your account is protected from the very beginning.

Was this article helpful?
Thanks for your feedback. We're glad we could help.
Help us give you a better customer experience and leave us your email.
Thanks for your feedback. We're glad we could help.
Your email’s been submitted.
Oops! Something went wrong while submitting the form.
Save. Earn. Grow.
About UsHelpCookie NoticeFAQContactFeesCareersUser Guides
LegalPrivacy NoticePressComplaintsFraudFX RatesFSCS (External Site)Modern Slavery Notice
Yeeld T&CsYeeld Account T&CsYeeld Investment T&CsVulnerabilities SupportGlossary of Terms

Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.
‍
This card is issued by Transact Payments Limited pursuant to licence by Visa Europe Limited. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Electronic money accounts and related payment services are provided by Transact Payments Limited, a payment and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.

The Authorised Push Payment (APP) Fraud Reimbursement rules, that apply to bank and payment service providers for relevant UK consumer accounts,do not apply to the accounts provided by TPL.
‍
For more information on how to prevent APP Fraud from happening, please visit our FAQ section on Fraud.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.