Download App
How It WorksFeaturesFAQAboutHelp
LoginDownload App
LoginDownload App
How can we help you?
Search for answers or browse our categories below
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Topics
Getting started
Account Management
Payments and Transfers
Yeeld Card Services
Security, Privacy and Fraud
Investing & Portfolio
Cards
Customer Support and Feedback
Penny (AI Assistant)
Yeeld Connect
Complaints
Rewards
Getting started
Getting started
Getting started
Navigating the App
Opening an Account
Setting Up Your Profile
Account Management
Account Management
Account Closure
Confirmation of Payee (CoP)
Currency Wallets
Managing Your Yeeld Account
Open Banking
Payments and Transfers
Payments and Transfers
Making Payments
Payment Issues and Troubleshooting
Transfers
Yeeld Card Services
Yeeld Card Services
3D Secure (3DS)
Card Issues and Troubleshooting
Contactless
Virtual Debit Card
Yeeld Visa
Security, Privacy and Fraud
Security, Privacy and Fraud
Fraud Prevention
Privacy Policy and Data Protection
Security Alerts and Notifications
Security Features
Investing & Portfolio
Investing & Portfolio
Investment Options Overview
Products
Risk Profiles
Tax-Efficient Accounts
Cards
Cards
Card security
Customer Support and Feedback
Customer Support and Feedback
Customer Support Channels
Escalation Process
Feedback and Suggestions
Support Hours and Availability
Penny (AI Assistant)
Penny (AI Assistant)
Compliance and Sensitivity
Core Features of Penny
Engaging with Penny
Introduction to 'Penny'
Limitations and Premium Features
Yeeld Connect
Yeeld Connect
No items found.
Complaints
Complaints
No items found.
Rewards
Rewards
Partnered Retailers
Rewards Programme
Tracking and Redeeming Rewards
Setting Up Your Profile
Navigating the App
Opening an Account
Yeeld Support Centre
Opening an Account

What Terms and Agreements Do I Need to Accept?

You’ll be asked to accept different terms at key stages—during onboarding, when opening an account, and when accessing investment services.

To use Yeeld and access its full range of features, you’ll need to accept certain terms and agreements at different stages. These are in place to ensure transparency, protect you as a user, and meet legal and regulatory requirements.


During onboarding (getting started)

When you first create your Yeeld account, you’ll need to accept:

  • Platform Terms & Conditions
  • Privacy Policy

These are required to:

  • Legally use the Yeeld app
  • Understand how your data is handled and protected
  • Ensure clear and fair use of the platform in line with regulatory expectations

You won’t be able to proceed without accepting these.


When opening a Yeeld account

If you choose to open a Yeeld account (for holding and moving money), you’ll also need to accept:

  • Account Terms & Conditions

These cover:

  • How your account works
  • Your rights and responsibilities
  • How payments and balances are managed

This is required before you can start using account-based features.


When opening investment accounts

If you decide to open an investment product such as:

  • ISA (Individual Savings Account)
  • SIPP (Self-Invested Personal Pension)
  • GIA (General Investment Account)

You’ll need to accept:

  • Investment Terms & Conditions

These outline:

  • How investments are arranged and managed
  • The risks involved
  • The role of Yeeld and its partners in providing investment services

This aligns with regulatory requirements to ensure you can make informed financial decisions.


Where to find your documents

Once accepted, all of your terms and agreements are saved in the “My Documents” section of the app, where you can review them at any time.


Updates to terms

From time to time, we may update our terms:

  • Minor changes
    These will be communicated via email. Continued use of the app after the update means you accept the changes.
  • Major changes
    A new version of the document will be issued.
    The next time you log in, you’ll be prompted to review and accept the updated terms.
    The new version will replace the previous version in your “My Documents” section.

Why this matters

Accepting these agreements ensures:

  • You understand how Yeeld works
  • Your rights and protections are clearly defined
  • Yeeld meets its legal and regulatory obligations

As part of its responsibilities, Yeeld must communicate clearly and help users make informed decisions about financial products and services


In summary

You’ll accept different terms depending on what you use:

  • Onboarding → Platform T&Cs + Privacy Policy
  • Opening an account → Account T&Cs
  • Opening investments → Investment T&Cs

Each step unlocks more features, with the relevant agreements in place to protect both you and Yeeld.

Was this article helpful?
Thanks for your feedback. We're glad we could help.
Help us give you a better customer experience and leave us your email.
Thanks for your feedback. We're glad we could help.
Your email’s been submitted.
Oops! Something went wrong while submitting the form.
Save. Earn. Grow.
About UsHelpCookie NoticeFAQContactFeesCareersUser Guides
LegalPrivacy NoticePressComplaintsFraudFX RatesFSCS (External Site)Modern Slavery Notice
Yeeld T&CsYeeld Account T&CsYeeld Investment T&CsVulnerabilities SupportGlossary of Terms

Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.
‍
This card is issued by Transact Payments Limited pursuant to licence by Visa Europe Limited. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Electronic money accounts and related payment services are provided by Transact Payments Limited, a payment and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.

The Authorised Push Payment (APP) Fraud Reimbursement rules, that apply to bank and payment service providers for relevant UK consumer accounts,do not apply to the accounts provided by TPL.
‍
For more information on how to prevent APP Fraud from happening, please visit our FAQ section on Fraud.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.