How Can I Recognise Common Types of Fraud?

Learn about the most common fraud scams, how to spot the warning signs, and what you can do to help protect yourself and your Yeeld account.

Fraudsters are constantly developing new ways to steal personal information and money.

Understanding the most common types of fraud can help you recognise suspicious activity and protect your Yeeld account.

Phishing

Phishing is when criminals pretend to be a trusted organisation to trick you into revealing personal or financial information.

This may happen through:

Emails
Text messages
Phone calls
Fake websites

They may ask you to:

Enter your login details.
Share one-time passcodes (OTPs).
Confirm your payment information.
Click suspicious links.

If you're ever unsure whether a communication is genuine, don't respond. Contact Yeeld directly through our official support channels.

Social Engineering

Social engineering is when a fraudster manipulates or pressures you into revealing confidential information or authorising a payment.

They may pretend to be:

A bank or financial provider.
A government organisation.
A delivery company.
Technical support.
Even someone you know.

Fraudsters often create a sense of urgency to encourage quick decisions without giving you time to think.

Identity Theft

Identity theft occurs when someone obtains your personal information and uses it without your permission.

This could be used to:

Open accounts in your name.
Apply for financial products.
Attempt to access your existing accounts.
Commit fraud using your identity.

Protecting your personal information helps reduce this risk.

Unauthorised Transactions

Unauthorised transactions are payments or transfers you didn't make or approve.

If you notice any transaction you don't recognise:

Review the transaction details.
Freeze your Yeeld Visa card immediately if you believe your card has been compromised.
Contact Yeeld Support as soon as possible so we can investigate.

How Can I Protect Myself?

You can help keep your account secure by following a few simple precautions:

Never share your password, 4-digit app passcode or one-time passcodes (OTPs).
Be cautious of unexpected emails, text messages or phone calls asking for personal information.
Check website addresses carefully before signing in.
Enable Face ID or biometric authentication where available.
Regularly review your account activity and transactions within the Yeeld app.
Report anything that doesn't look right as soon as possible.

In Summary

Understanding common fraud techniques is one of the best ways to protect yourself.

By recognising phishing attempts, social engineering scams, identity theft and unauthorised transactions, and by following good security practices, you can help keep your Yeeld account and personal information safe.

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