Why Was My Account Verification Rejected?

If your identity verification was rejected, don’t worry—this is common and usually easy to resolve. Verification checks are in place to protect your account and meet legal requirements for financial services.

Common reasons for rejection

Most verification failures happen due to one of the following:

• Unclear or blurry images
  Photos of your ID or selfie may not be readable
• Expired or unsupported documents
  Only valid, accepted ID types can be used
• Mismatched information
  Details like your name or date of birth don’t match your document
• Incomplete uploads
  Parts of your document (edges or corners) are cut off
• Failed selfie or liveness checks
  Your face may not match the ID, or the system couldn’t confirm it’s a real-time capture
• Security or compliance checks
  Additional checks may flag your application for further review

What you can do next

Most issues can be resolved by trying again:

• Upload clear, high-quality images in good lighting
• Ensure your document is valid and fully visible
• Double-check that all details match exactly
• Follow the selfie instructions carefully

When rejection isn’t immediate

In some cases, your verification may be rejected after additional checks. This can happen if:

• The system detects inconsistencies
• Further review is required for compliance reasons

Yeeld uses a combination of automated and manual checks during onboarding to ensure identities are verified securely and accurately

Still having issues?

If you’ve retried and your verification is still being rejected:

• Contact support through the app
• Provide any requested documents or clarification

Our team can guide you through the next steps.

Why verification matters

Verification helps:

• Protect your account from fraud
• Ensure your information is accurate
• Keep Yeeld compliant with financial regulations

These checks are part of Yeeld’s wider financial crime and fraud prevention controls

In summary

• Rejections are usually due to simple issues like image quality or mismatched details
• Most can be fixed by resubmitting correct information
• Additional checks help keep your account and funds secure

Once verified, you’ll have full access to Yeeld’s financial services.