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Support Hours and Availability

What Are the Support Hours at Yeeld?

Learn when you can access live support, when Penny is available and how to get help outside of business hours.

Yeeld offers a combination of AI-powered support through Penny and live human support when it's needed.

This means you can always ask questions in the app, while more complex issues can be escalated to a member of the Yeeld Support team during our live support hours.

Penny Is Available 24/7

Penny is available at any time, day or night.

Whether you have a question about your account, investment products, rewards or how to use the app, you can simply start a conversation and Penny will do her best to help.

If your query requires human assistance, Penny will recognise this automatically.

Live Support Hours

Live support agents are currently available:

Monday to Friday
8:00am – 5:00pm (UK time)

During these hours, Penny can invite a member of the Yeeld Support team directly into your conversation if additional assistance is required.

Outside Live Support Hours

If you need help outside of our live support hours, you can still:

  • Chat with Penny in the Yeeld app.
  • Browse the Help Centre and Knowledge Base.
  • Contact us by email at support@yeeld.com.

Our support team will respond as soon as possible during the next available business hours.

In Summary

  • Penny is available 24 hours a day, 7 days a week.
  • Live support agents are available Monday to Friday, 8:00am to 5:00pm (UK time).
  • Penny can automatically bring a human support agent into your conversation during live support hours if required.
  • Outside of these hours, you can continue chatting with Penny, browse the Help Centre or email support@yeeld.com.

Yeeld combines AI-powered assistance with human expertise to ensure you can get help whenever you need it.

 

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Yeeld's products and services are provided by Yeeld Financial Services LTD (15776510) and Yeeld Investments LTD(15775018), wholly owned subsidiaries of Yeeld Technologies LTD (14870361) registered in England and Wales with a registered office at Level 18, 40 Bank Street, Canary Wharf, London, England, E14 5NR.
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This card is issued by Transact Payments Limited pursuant to licence by Visa Europe Limited. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Electronic money accounts and related payment services are provided by Transact Payments Limited, a payment and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme, your funds will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.

The Authorised Push Payment (APP) Fraud Reimbursement rules, that apply to bank and payment service providers for relevant UK consumer accounts,do not apply to the accounts provided by TPL.
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For more information on how to prevent APP Fraud from happening, please visit our FAQ section on Fraud.

Yeeld Investment Limited (FCA no: 1019161) is an appointed representative of WealthKernel Limited is authorised and regulated by the Financial Conduct Authority, no. 723719, registered in England and Wales, no. 09686970, with a registered office at 41 Luke St, London, UK, EC2A 4DP. All assets held under custody are protected by The Financial Services Compensation Scheme (FSCS) up to a value of £85,000. Please refer to https://www.fscs.org.uk for more information.