What If I Need Support Outside of Yeeld’s Regular Hours?

Guidance on what to do if you need support outside of Yeeld’s regular operating hours

If you need help outside Yeeld's live support hours, don't worry—support is still available.

While our live support agents are only available during business hours, Penny is available 24 hours a day, 7 days a week to answer questions and help you use the Yeeld app.

Chat with Penny Anytime

Penny can help with a wide range of questions, including:

Using the Yeeld app.
Your Yeeld GBP Account.
Your investment products.
Yeeld Rewards.
General account information.
Help Centre guidance.

Simply open the in-app chat and ask your question.

If You Need a Human

Some queries require assistance from a member of the Yeeld Support team.

If your issue can't be resolved by Penny and it's outside our live support hours, you'll be directed to contact:

support@yeeld.com

Our support team will review your request and respond as soon as possible during the next available business hours.

Live Support Hours

Live support agents are currently available:

Monday to Friday
8:00am – 5:00pm (UK time)

During these hours, Penny can automatically bring a support agent directly into your conversation if additional assistance is required.

In Summary

Penny is available 24/7 to answer questions and provide support.
Live support agents are available Monday to Friday, 8:00am to 5:00pm (UK time).
If you require human assistance outside these hours, please email support@yeeld.com.
Your enquiry will be reviewed as soon as possible during the next business day.

Whether it's day or night, Penny is always available to help, ensuring you can access support whenever you need it.

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