-min.png)
.svg)
If you think you've missed out on a reward, don't worry—there are a few things worth checking first.
In many cases, a purchase may not qualify for a reward because it doesn't meet the participating retailer's offer terms.
Check the Retailer's Terms and Conditions
Each participating retailer sets their own reward rules.
Before reporting a missing reward, please review the retailer's terms and conditions within the Rewards section of the Yeeld app.
Some common conditions include:
If your purchase doesn't meet the retailer's eligibility criteria, a reward may not be awarded.
Check Whether Your Reward Is Still Pending
Some rewards can take time to appear or move from Pending to Completed.
Retailers have different approval periods, particularly where returns or cancellations are possible.
If your purchase was made recently, it may simply still be going through the normal approval process.
Contact Yeeld Support
If you've reviewed the retailer's terms, allowed sufficient time for the reward to track, and still believe your eligible purchase hasn't received a reward, our team will be happy to investigate.
Please contact:
To help us investigate more quickly, include as much information as possible, such as:
In Summary
If a reward appears to be missing:
Our support team will be happy to investigate any eligible rewards that haven't tracked as expected.
.svg)