Why Can't I Change My Name?

Your Yeeld account is linked to your legal identity. To help protect your account and comply with financial regulations, name changes cannot be made directly within the app.

Why can't I change my name myself?

Allowing users to change their name without verification would create a significant security risk.

For example, if someone gained unauthorised access to your account, they could potentially:

• Change the account holder's name
• Attempt to take ownership of the account
• Create confusion around identity verification
• Interfere with regulated financial services linked to your account

By requiring additional verification, we help ensure that only the legitimate account holder can request a name change.

When can I change my name?

Name changes are permitted when there has been an official legal change, such as:

• Marriage
• Civil partnership
• Deed Poll
• Other legally recognised name changes

How do I change my name?

To request a name change, please contact our support team:

support@yeeld.com

Our team will guide you through the process.

What documents will I need?

As part of the process, you'll be required to complete a new identity verification check (KYC).

This may include:

• A valid passport
• Driving licence
• National identity card
• Other accepted identification documents

Your new identification documents must show your updated legal name.

Why is KYC required again?

Because your name forms part of your verified identity, we must confirm that:

• The name change is legitimate
• The change has been completed officially
• The account remains linked to the correct individual

This helps protect both your account and the wider Yeeld platform.

How long does the process take?

Once the required documentation has been submitted, our team will review the request and update your details if everything is in order.

If additional information is needed, we'll contact you directly.

In summary

• Name changes cannot be made directly in the app
• Requests must be submitted through support
• A new identity verification check is required
• Official documentation showing your new legal name must be provided

These controls help keep your account secure and ensure all account details remain accurate and verified.